Gateway to Housing & Support was created to provide improved access to short-term Housing Related Support services for single persons (and couples in some circumstances) within the region of Liverpool City Council. 

The main benefit is one comprehensive assessment for access to all services linked via an IT System. 


The Main Aims of MainStay

Prevention of homelessness

Reduction of repeat homelessness

Reduction of evictions and abandonments

The Benefits

  • Avoids multiple assessments for service users and accommodation providers.

  • All services will share information and have access to client records meaning that information about persons is up to date and accurate.

  • Persons will be prioritised for available vacancies by housing status meaning accommodation offered to those in priority need first.

  • Assessment Points will be available 24hours a day at numerous locations within the city.

  • Applicants can be matched via the system to the most appropriate service for their needs reducing the amount of evictions and abandonments due to inappropriate placements.

  • Decisions will be based on agreed timeframes with accommodation providers meaning that applicants and assessing organisations will receive the outcome of decisions quickly.

  • Multiple referrals can be made meaning that assessing services can quickly receive decisions from a number of different accommodation providers within a short timeframe.

  • Establishing effective pathways through services for particular types of applicants with a particular focus on those hardest to accommodate.

Who is Included

Housing Options Service, Whitechapel, The Basement.

Single Homeless Services - Salvation Army Ann Fowlers, Darbyshire House,  Men’s Centre Green Lane, Women’s Centre Geneva Road, Chapter1 Mildmay, Liverpool YMCA Leeds Street, Ullet/Lister Road,  Riverside Shaw Street

Dispersed Accommodation – Riverside, Nugent Care, Liverpool YMCA

Young People - Local Solutions Homeground, Supported Lodgings, Plus Dane Anne Conway House, Riverside Powerhouse, NACRO The Elms.

Substance Misuse - New Start Harmony Project, Park View, The Big Life Group Harvey Project.